Q. How much is the shipping charges on my order?
A. We use the actual shipping costs from the carrier, We have to pack your order before we can calculate the shipping charges.
Shipping cost is calculated within 24 hours of your order confirmation.
Shipping charges are based on customer zip code.

Q. How fast will I receive my order?
A. This depends on where you are.
If you are using the standard shipping method, it will take no more than 5 to 7 business days. We will give you the estimated shipping days based on your shipping zip code. If you need an order shipped faster, let us know the date you want to receive it and we will ship it the best method possible so you receive it by the date you require.
Your credit card will be charge upon your order and shipping rate is agreed.

Q. I live in Hawaii, what shipping methods do you use?
A. The standard shipping method to Hawaii, Guam and Alaska is Priority Mail via the US Postal Service. Since this is the standard method of shipping for these destination. All boxes are shipped with insurance. There is a $5.00 charge per order shipping via the post offic. There is also a $1 per box document fee for shipments to zip code 969xx. This document fee covers the new customs form requirement from the post office starting March of 2003. It will be discontinued when they no longer require the customs form for each box. Since we cannot ship glassware or aerosol cans via Priority Mail, we also use boat service for glass and either surface mail or boat service (depending on the size of the order) for aerosol can orders.

Q. What is your return policy?
A. In general, we do not accept returns. If you have a problem with your order, you must contact us within two days of receipt. If the product is defective, it will be replaced or a credit will be issued. If the problem was caused by an error by us, we will correct the problem at no extra cost to the customer. If the problem was caused by an error by the customer, we will do what we can to fix the problem, but extra charges may apply. We never accept returns for reasons like "I want to reduce my inventory" or "I over ordered and the party is now over and I want to return the extras" or "I didn't need as much as I thought.". If we agree to accept your return, the following will apply: You must obtain a return authorization number and write this number on the carton. The customer is responsible for all return freight and we reserve the right to impose a re-stock fee of 20%.

Q. I received my order, but some of the items were damaged in shipment. What do I do?
A. If the order was received via truck or common carrier, you need to write "damaged" on the bill of lading. If you have not done this, it is almost impossible to make a claim with the carrier. Regardless of the carrier, you will need to call us to report the damage. In most cases, we will place a claim with the carrier and issue a credit when we receive credit from the carrier.

Q. What do you need from me to prove I have a business?
A. We accept state, local and federal tax id numbers.

Q. Do you have a minimum for business?
A. Shipping orders have a $50 minimum.

Q. Do you offer terms?
A. Net 30 terms are available to most existing customers that buy at least 3 to 5 times a year. We ask that you place at least 3 credit card or prepaid orders prior to requesting terms. If you do not plan on placing at least 3 to 5 orders per year, you may pay with a major credit card (VISA, MASTERCARD, AMEX, DISCOVER) or prepay with a printed business check or money order.

Q. How do I prepay a shipping order with a printed business check or money order?
A. You can call or fax your order. We will estimate the freight costs and add that amount to the merchandise total. You can then send us a printed business check or money order for the amount including the estimated freight. We will ship the order once we receive the check and can verify funds on the check. If we cannot verify funds, we will ship the order once your check clears. Once your order is shipped, any overpayment is returned as a refund check. If you are in a hurry, you should pay with a money order -- the fastest payment method is credit card.

Q. Can I pay with check by phone?
A. We do not accept check by phone at this time.

Ph: (951) 239-2124   |  E-mail: bridal_accents@msn.com
Web Site: http://www.bridalaccents.net